TERMS OF BUSINESS
Acknowledgement of orders
We will send you an e-mail confirming each order you place with us
Dispatch dates pre-order
We will dispatch orders received by 7 February 2012 for Summer flowering bulbs during the third and fourth week in March 2012.
We will dispatch orders received by 15 July 2012 for Spring flowering bulbs during the first two weeks in September 2012.
Ordering from stock
Any orders for Spring flowering bulbs received after 15th July 2012 will normally be supplied during the last two weeks of September. Orders received after 15 September will normally be supplied from stock with a typical delivery time frame of two weeks. Any orders for Summer flowering bulbs received after 7th February 2012 will normally be supplied from stock - subject to availability - with a typical delivery time frame of two weeks.
Dispatch Charge –
Packaging and shipping costs are based on weight with a flat fee for large orders. Typical costs are as follows:
1-3 bags £3.00
4-6 bags £5.00
7-13 bags £8.00
14-20 bags £13:00
Total packaging and shipping costs are shown at checkout. Orders over £50 are delivered free of charge.
Please contact us for free local delivery (Wokingham and Stroud only)
Method of payment
We accept payments through Paypal including all major credit cards and Maestro. If you do not have a Paypal account you can still pay using a credit card. For payment by cheque, please contact us.
Substitutions
Occasionally we are unable to supply certain varieties. We think bulbs are very much a personal choice, so we don't try and second guess a replacement - we will simply refund any difference between your order and what we send you. If this results in lower shipping costs we will also refund the difference.
Guarantee
SimplyTulips only supplies top quality bulbs. However, due to planting and growing conditions we cannot guarantee the results. We would very much like to hear from you if the results do not meet (or indeed exceed!) your expectations.
Privacy
We will not pass your details to anyone. However we may send you occasional promotional emails. If you do not wish this to happen, please let us know. Credit card details are handled by GlobeCharge and Paypal. SimplyTulips does not receive any credit card details.
Pricing/quantities
We have made every effort to ensure pricing, details and number of bulbs per bag are correct but we are afraid that we cannot accept responsibility in case of errors.
